- 1. What is HOTELcert?
- 2. Does HOTELcert give you a competitive edge as a hotel service provider?
- 3. Does HOTELcert aim to replace the administrative classification and its standards?
- 4. Doesn’t HOTELcert compete with voluntary networks?
- 5. To whom is the HOTELcert reference system addressed?
- 6. Is HOTELcert certification compulsory?
- 7. What is the purpose of HOTELcert certification?
- 8. What is special about a professional committed to the HOTELcert system?
- 9. How do you make sure the quality of service remains up to standard?
HOTELcert is a service certification scheme set up by the business leaders in the French tourist industry and representatives of professionals in tourism, the French hotel sector and consumer associations. Its specification is published in the French official government journal. The HOTELcert certification scheme for hotel services has no regulatory status and is therefore not compulsory. The HOTELcert mark identifies certified hotels of all types that have been assessed according to the HOTELcert reference system in France and throughout the world.
The HOTELcert commitment advertises quality of reception and other hotel services, communicated by means of a distinctive sign aimed at customers and prescribers. In this way, HOTELcert enhances your visibility in the hotel service market.
HOTELcert endeavours to control the quality of hotel services without replacing the administrative classification. With HOTELcert, hotel service provision is analysed as the customer sees it. A hotel must not only offer certain facilities – these must also be clean and in good order. HOTELcert is a response to customer requirements for hotel services. It is adjusted to each category of hotel and certifies the overall services provided.
HOTELcert extends the action of these networks through its quality scheme. Independent professionals can work together in a certified voluntary network in which they can solve positioning and commercialisation issues according to their service offer and the customer segments they are targeting.
Any classified hotel business can sign up to this quality scheme and rapidly enjoy its advantages, from the most modest to the most luxurious hotel.
The scheme covers hotels with or without restaurants.
Service certification is a business initiative and is not compulsory. Professionals evaluate the relevance of their commitment to this scheme according to their own business strategy.
HOTELcert certification favours customer loyalty through quality hotel service. HOTELcert gives you partners with a recognised, certified level of quality. It now guarantees a homogeneous hotel network over the whole of France.
Display of the HOTELcert mark attests:
- The hotelier’s commitment to a quality scheme that focuses on reception and hotel services and aims at full guest satisfaction.
- Control, efficiency and continuous improvement of certified service provision.
- Assessment by an independent body in a certification cycle.
- Permanence of the quality of the services provided to your customers.
HOTELcert guarantees a lasting level of quality. A snap inspection is carried out between the 17th and 19th month to check compliance with the reference system and improvement of quality. A snap renewal inspection is made between the 31st and 33rd month to engage a new certification cycle. In addition, the continuous improvement in the quality of hotel services is underpinned by the results of the analysis of your customer satisfaction questionnaires. The certification scheme also provides for internal audits (self-inspection) checked by the assessor when he visits the hotel.
HOTELcert hoteliers guarantee you service with a smile, from your very first contact right through to your departure.
> Find out more.
HOTELcert hoteliers are at your disposal to make your stay as comfortable as possible.
> Find out more.
Whether you are taking a week-end away, are on holiday or travelling on business, HOTELcert hoteliers give you all the practical information you need.
> Find out more.
HOTELcert hoteliers guarantee you irreproachable cleanness, ensuring excellent conditions of hygiene throughout your stay.
> Find out more.
HOTELcert hoteliers guarantee you irreproachable cleanness, ensuring excellent conditions of hygiene throughout your stay.
> Find out more.
HOTELcert hoteliers guarantee you controlled quality of all the services available in their hotels throughout your stay.
> Find out more.
