HOTELcert is the result of a quality scheme. This mark certifies the quality of customer services that are not evaluated by the current hotel classification.

HOTELcert is a trademark registered by AFNOR Group.

The reference system uses 622 criteria that can be applied to all hotel.

An incognito guest makes a two-part evaluation:

- The hotel services are checked from telephone booking through to payment of the bill and departure.

- The visitor checks how customer complaints are dealt with, and other documentary matters.

A follow-up audit is carried out every 18 months to ensure that the certified hotel is always up to standard.

The certified hotel makes the following 7 commitments

The certified hotels are identified by the HOTELcert logo.

HOTELcert International Roumain HOTELcert International Italia HOTELcert International (Fr)