HOTELcert is a reference system for the certification of services drawn up by the business leaders of the tourist industry in France, and by representatives of tourism professionals, French hotels and consumer associations. Published in the French official government journal, the HOTELcert certification system for hotel services is not a regulatory provision and so is not compulsory. The HOTELcert mark can be conferred on any type of hotel in France or anywhere else in the world after an assessment based on the HOTELcert reference system.

A HOTELcert certified hotel is a hotel that is concerned to improve the quality of its service and undertakes to conform to requirements set by a specific reference system. There is a guarantee that the hotel is inspected regularly by an independent body. This hotel meets an appropriate set of criteria that is recognised nationally and published in the French official government journal.

A professional who is HOTELcert certified can display the HOTELcert mark, which attests that the hotelier is engaged in a quality approach focusing on reception and hotel service provision and aiming at full customer satisfaction, that the services certified are controlled, efficient and continuously improving, and that the service provision is being monitored regularly by an independent body.

HOTELcert guarantees that the required quality is lasting by snap inspections of hotels by a recognised independent body: AFNOR Certification. These visits are made to check compliance with the reference system and improvement of quality.

You will find HOTELcert hotels all over France on our website. We have referenced them to help you find the quality hotel you are looking for.

HOTELcert hotels are monitored by an independent body recognised by professionals of the tourist industry and consumers. Assessments are made by a specialised visitor.

A HOTELcert certified hotel is committed to quality of service. This commitment mainly concerns the quality of reception, information, stay, breakfast service (in the room or the breakfast area), the environment of the hotel and the reception area, other public areas and the rooms.

You can address a written complaint directly to the hotelier, who will deal with it within 8 working days. If you are not satisfied by the hotelier’s response, you can appeal to AFNOR Certification, the certifying body, by making your complaint directly on the HOTELcert website. AFNOR Certification will then approach the hotelier to seek a solution.