HOTELcert is the result of a quality scheme. This mark certifies the quality of customer services that are not evaluated by the current hotel classification.
HOTELcert is a trademark registered by AFNOR Group.
The reference system uses 622 criteria that can be applied to all hotel.
An incognito guest makes a two-part evaluation:
- The hotel services are checked from telephone booking through to payment of the bill and departure.
- The visitor checks how customer complaints are dealt with, and other documentary matters.
A follow-up audit is carried out every 18 months to ensure that the certified hotel is always up to standard.
The certified hotel makes the following 7 commitments
The certified hotels are identified by the HOTELcert logo.
HOTELcert International Roumain HOTELcert International Italia
HOTELcert hoteliers guarantee you service with a smile, from your very first contact right through to your departure.
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HOTELcert hoteliers are at your disposal to make your stay as comfortable as possible.
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Whether you are taking a week-end away, are on holiday or travelling on business, HOTELcert hoteliers give you all the practical information you need.
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HOTELcert hoteliers guarantee you irreproachable cleanness, ensuring excellent conditions of hygiene throughout your stay.
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HOTELcert hoteliers guarantee you irreproachable cleanness, ensuring excellent conditions of hygiene throughout your stay.
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HOTELcert hoteliers guarantee you controlled quality of all the services available in their hotels throughout your stay.
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