HOTELcert mark is the result of a quality scheme initiated in 2001 by the Assembly of French Chambers of Commerce and Industry and the Union of Hotel Trades and Industry, the principal professional trade organisation. This mark certifies the quality of customer services that are not evaluated by the current hotel classification.
HOTELcert is a trademark registered by AFNOR Group.
The HOTELcert reference system complies with the prescriptions for the certification of service set out in articles L. 115-27 to L. 115-33 and R.115-1 to R. 115-12 of the Consumer Code and supported by the National Consumer Council (official publication BOCCRF of 31/12/1998).
The reference system uses 622 criteria that can be applied to all hotel categories from 0 to 4 stars.
An incognito guest makes a two-part evaluation:
- The hotel services are checked from telephone booking through to payment of the bill and departure.
- The visitor checks how customer complaints are dealt with, and other documentary matters.
A follow-up audit is carried out every 18 months to ensure that the certified hotel is always up to standard.
The certified hotel makes the following 7 commitments:
• SMILE
• AVAILABILITY
• PRACTICAL AND TOURIST INFORMATION
• QUIET
• CLEANNESS
• GOOD BEDDING
• QUALITY CONTROL.
The certified hotels are identified by the HOTELcert logo.
HOTELcert hoteliers guarantee you service with a smile, from your very first contact right through to your departure.
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HOTELcert hoteliers are at your disposal to make your stay as comfortable as possible.
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Whether you are taking a week-end away, are on holiday or travelling on business, HOTELcert hoteliers give you all the practical information you need.
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HOTELcert hoteliers guarantee you irreproachable cleanness, ensuring excellent conditions of hygiene throughout your stay.
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HOTELcert hoteliers guarantee you irreproachable cleanness, ensuring excellent conditions of hygiene throughout your stay.
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HOTELcert hoteliers guarantee you controlled quality of all the services available in their hotels throughout your stay.
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